Here's what you need to know about Returns and Warranties. ​

 

Returns ​

You can return your product within 30-days for any reason (as long as it hasn't been damaged, modified, or taken apart).

 

We'll waive any restocking fees and pay your return shipping cost if you're returning it because of a mistake we made (wrong product, broken product, malfunctioning, etc.)

 

If you're returning something just because you changed your mind, then Solar Panel and Accessory returns cost a 20% restocking fee, and Solar Generator returns cost a 30% restocking fee. ​

 

Warranties ​

 

All Hysolis products are covered under our warranty.

 

Your Solar Generator comes with a 1-year Warranty. The batteries inside your Solar Generator come with a 3-year Warranty. Solar Accessories come with a 1-year Warranty. Solar Panels come with a 25-year Warranty. ​

 

Contact ​

 

Please send us a message first if you're having any difficulties with your purchase. We're happy to help. We can probably solve most of your issues by clarifying how the product works and troubleshooting. You probably won't have to use our warranty or return policy, but mistakes do happen. After talking with you, if we determine that there is something wrong with your product, you will be covered under our policy.

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Store Policy

Hysolis.net ("us", "we", or "our") is operating by Seasun Clean Energy. The http://www.hysolis.net website (hereinafter referred to as the "Service").This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://www.hysolis.net

Service

Service is the http://www.hysolis website operated by Seasun Clean Energy.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Hysolis uses the collected data for various purposes:

  • To provide and maintain our Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our Service

  • To monitor the usage of our Service

  • To detect, prevent and address technical issues

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

We may process your Personal Data because:

  • We need to perform a contract with you

  • You have given us permission to do so

  • The processing is in our legitimate interests and it is not overridden by your rights

  • For payment processing purposes

  • To comply with the law

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Hysolis.

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal 

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

WIX.com

Their Privacy Policy can be viewed at https://www.wix.com/about/privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: sales@hysolis.net

Contact Us
 
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Shipping Policy

We hope you have enjoyed your online shopping experience with hysolis.net. Please read below for more information about our shipping and return policies.

 

ORDER PROCESSING

For Continental U.S. Orders: Processing time can take between 1-3 business days.

For International Orders: Processing time can take between 3-5 business days.

 

 

SHIPPING

Hysolis offers a variety of shipping methods as listed below as well as free ground shipping on many of our products. Any items that qualify for free shipping will be identified on the product listing page. Shipping times are based on business days (Monday to Friday) excluding Holidays and weekends. Depending on your order, your purchase may arrive in multiple packages. For orders with a value of $100 or more, a signature may be required. 

Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address.

Shipments cannot be rerouted once a package has been shipped.

Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.

We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new Hysolis products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.

CONTINENTAL U.S.

Ground: Most our products have free ground shipping offered and can take between 3-5 business days.

Two Day: Two Day shipping is available for orders shipped within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12:00pm PST.

All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for Two Day shipping due to size, weight, hazardous materials, and delivery address.

One Day: One Day shipping is available for orders shipped within the 48 contiguous United States. One Day delivery orders will only be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12:00pm PST.

All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for One Day shipping due to size, weight, hazardous materials, and delivery address.

Freight: Solar panels larger than 200 Watts must be shipped by freight and do not qualify for free shipping. Please note that return orders by freight will have a $500 charge for delivery and return transportation ($250 each way).

Other freight delivery charges are listed below:

  • Delivery to remote areas may incur additional cost up to $50 - $280.

  • Delivery to limited access areas such as schools or churches will incur additional cost starting at $50.

  • Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees ($75 - $300).  

     

ALASKA, HAWAII, AND PUERTO RICO

Yes, we can ship to Alaska, Hawaii, and Puerto Rico via USPS for small parcels and FedEX 2nd Day for larger packages, but there is typically a surcharge. In the instance of our popular 100W Monocrystalline Solar Panel, the additional shipping fee is around $30. If you have any questions or need assistance with your order, please email us at sales@hysolis.net.

 

INTERNATIONAL

Depending on where you’re located, we may be able to ship a purchase internationally. Please e-mail us your address at sales@solis.net so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-7 business days for shipping.

Thank you for purchasing with Hysolis.net.

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Returns & Replacement

Returns

At Hysolis, we work hard to ensure a positive shopping experience with us. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. Return requests outside of 30 days require special authorization.

All returns submitted for a refund will be subject to a restocking fee and shipping.*

  • Solar panel, charge controller, inverter, wiring, mounting, and accessory returns have a 20% restocking fee.

  • Batteries, all-in-one units returns have a 30% restocking fee.

Hysolis will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping and restocking fees.

*Reason for Restocking Fee: Hysolis Technical Support and Engineering inspect and test all customer returns for performance and continuity before restocking them for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns. Battery returns have a higher restocking fee due to initial high shipping costs due to weight.

Please note that Hysolis will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.

For returns, please contact our Customer Service team at sales@hysolis.com.

Please be prepared with your invoice or the following information:

  • Order number

  • Proof of purchase

  • Video or photo of the faulty product (if applicable)

  • Mailing address

  • Contact telephone number

REPLACEMENTS

For any issues with your product, please contact our support team at sales@hysolis.com for troubleshooting assistance.

Please be prepared with a multimeter and your invoice or the following information: 
Order number 
Proof of purchase 
Video or photo of the damaged/defective product 
Mailing address 
Contact telephone number

If you have received a defective product or one damaged during shipping, you are eligible for a refund or replacement.

In the event of a replacement, Hysolis will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part.

If damage results due to improper handling during the setup or installation, whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.

 

If you have any further questions, please send an e-mail to sales@hysolis.net or give us a call at 1-909-548-0558.

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Warranty Policy

Hysolis is a trademark of Seasun Clean Energy Inc. All rights reserved.

Limited Warranty for PV Modules

Thank you for your interest in the products and services of Hysolis. By acquiring the products of Hysolis, you have purchased quality. As a sign of confidence in our quality, we are pleased to grant you with the following warranties for our photovoltaic products.

1. Limited Warranty The products of Hysolis (the “Warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service. The warranty is in effect from the date of purchase by the user (the “Purchaser”). This limited warranty covers substantial defects in material or workmanship and performance. If any Hysolis PV Module(s) fails to follow this Limited Warranty and any and all power loss is determined by the Warrantor’s technical support team then the Warrantor will either repair or replace the defective PV module(s) with a new or refurbished PV module(s). All replacements will be compatible with the original PV module(s) with an equal or even greater power rating (in some cases). If for any reason Hysolis is unable to repair or replace the defective PV module(s) then a refund can occur. *Please Note: that all outsourced PV modules which are not “Hysolis” branded, will not be covered by Hysolis’s limited material and workmanship warranty or Hysolis’s Limited Performance Warranty. Instead, outsourced PV modules will be covered under the original manufacturer’s warranty, if applicable, and OEM PV modules’ warranty will be determined at the time of purchase. *Please Note: There will be a 30-day window upon receipt of the product in which the receiver may file a claim for packages that were damaged while in transit or missing components. Beyond the 30-day window, Hysolis.net (the Warrantor) forfeits liability and the receiver assumes responsibility for incurring damage, missing items, or negligence and fees for extended storage. *Please Note: All orders over $100 will be shipped out with signature requirement. *Please Note: Once an order has been placed, Hysolis cannot reroute to a new destination. Should the shipment not be received or refused by the destination, reshipment costs will not be covered by Hysolis If after shipment, cancellation is required, shipments will be subject to Hysolis’s standard 10% restocking fee. Material and Workmanship Warranty period for the following PV Modules after Jan 1st , 2020: *Excluding charge controller and wire defects.

HS100M, HS100P----5 year material and workmanship warranty. 5 year 95% output warranty 10 year 90% output warranty 25 year 80% output warranty

 

2. General Conditions for Warranty Claims For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials and workmanship under normal application, such as defects and/or failures due to manufacturing or due to materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will offer steps and procedures to test the PV module(s), repair the PV module(s) or require the Purchaser to ship the PV module(s) to the technical support team if needed. Based on the outcome, the warranty service will then be in effect. For Performance Warranty: If the Purchaser experiences any difficulty with performance of their PV module(s), it is their responsibility to contact the Warrantor’s technical support team. If the PV module(s) is under performance warranty, the technicians will offer steps and procedures to test a product, repair a product or require the Purchaser to ship the product to the technical support team if needed. The power output volumes with be determined by Hysolis standard measurement conditions. Based on the outcome, the warranty service will then be in effect. This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser in order to claim warranty. Original order information is needed to claim warranty. If original order was shipped within the US, the Purchaser will be responsible for additional shipping costs out of the US. The Customer’s sole and exclusive remedy and the entire liability of the Warrantor, its suppliers and affiliates for breach of the warranty is, either to replace the PV module(s) or component parts of the PV module(s) and in some cases refund the PV module(s) cost. This warranty does not cover labor. PV modules or components that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced PV module(s) will abide to the original warranty period issued when first purchased. No employee, agent, dealer or any other person is authorized to give any warranties on behalf of the Warrantor, not expressly set forth in this limited warranty.

3. Exclusions and Limitations The warranty does not cover failures result from incorrect handling, product modifications, installation, conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy supply, chemicals, the effect of solid bodies or deliberate damage. If the Warrantor determines that the problem with the PV module(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the PV module(s). The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a description of the defect/loss of performance within the warranty period. The Warrantor shall accept no returns of PV modules without the previous written request for this. Within five (5) business days of the date of notification, the Warrantor will provide the Purchaser with an RMA number and the location to which the Purchaser must return the defective PV module(s). Any PV module(s) returned for valid warranty service shall be shipped at the expense and risk of the Warrantor. The Purchaser must return the PV module(s) (or, if authorized by the Warrantor, the defective component parts), within fifteen (15) days after issuance of the RMA number. The Warrantor will be under no obligation to accept any returned PV module(s) that does not have a valid RMA number. All parts that the Warrantor replaces shall become the Warrantor’s property on the date the Warrantor ships the repaired PV module(s) or part back to the Purchaser. The Warrantor will use all reasonable efforts within thirty (30) days of receipt of the defective PV module(s) to repair or replace such PV module. If a warranty claim is invalid for any reason, the Purchaser will be charged at the Warrantor’s then-current rates for services performed and will be charged for all necessary repairs and expenses incurred by the Warrantor. If the Warrantor determines that a warranty claim is valid, it will ship the repaired or replaced PV module(s) to the Purchaser at the Warrantor’s cost.

 

HYSOLIS MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING, CUSTOMER OR USAGE OF TRADE. LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES WILL HYSOLIS OR ITS AFFILIATES OR SUPPLIERS BE LIABLE OR RESPONSIBLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF HYSOLIS OR ITS AFFILIATE OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. Neither Hysolis nor its affiliates or suppliers will be held liable or responsible for any damage or loss to any items or products connected to, powered by or otherwise attached to the Product. The total cumulative liability to the Purchaser, from all causes of action and all theories of liability, will be limited to and will not exceed the purchase price of the Product paid by the Purchaser. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

 

Limited Warranty for Accessories

Thank you for your interest in the products and services of Hysolis. By acquiring the products of Hysolis, you have purchased quality. As a sign of confidence in our quality, we are pleased to grant you with the following warranties for our products.

  1. Limited Warranty

 The products of Hysolis (the “Warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service. The warranty is in effect from the date of purchase by the user (the “Purchaser”). This limited warranty covers substantial defects in material or workmanship and performance. If any Hysolis product(s) fail to follow this Limited Warranty and any and all power loss is determined by the Warrantor’s technical support team then the Warrantor will either repair or replace the defective product(s) with a new or refurbished product(s). All replacements will be compatible with the original product(s) with an equal or even greater power rating (in some cases). If for any reason Hysolis is unable to repair or replace the defective product(s) then a refund can occur.

*Please note that all outsourced product(s) will not be covered by Hysolis’s limited material and workmanship warranty. Instead, outsourced products will be covered under the original manufacturer’s warranty.

*Please Note: There will be a 30-day window upon receipt of the product in which the receiver may file a claim for packages that were damaged while in transit or missing components. Beyond the 30-day window, Hysolis.net (the Warrantor) forfeits liability and the receiver assumes responsibility for incurring damage, missing items, or negligence and fees for extended storage.

2. Prorated Warranty

Prorated warranted products manufactured by Hysolis.net (the “Warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service. The warranty is in effect from the date of purchase by the user (the “Purchaser”). This limited warranty covers substantial defects in material or workmanship and performance and follows the guidelines of the Limited Warranty with the addition of the following table detailing exchange costs for warranty replacements for prorated warranty items.

*Please Note: Over-discharging the battery will void the warranty.

Time            Charge of Replacement

0-1 year       0

1-2 years      40% of original price

2-3 years      50% of original price

 

Materials and workmanship warranty period is one year for the following products after Dec 1st,2019.

Decryption of Merchandise: Cable & connectors,Fuses,Mounting Hardwares & brackets,Charge controllers, Inverters, Inverter chargers, Gel batteries, AGM batteries, PV combiner boxes, Completes solar power units,Other accessories

 

3. General Conditions for Warranty Claims

For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials and workmanship under normal application, such as defects and/or failures due to manufacturing or due to materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will offer steps and procedures to test the product(s), repair the product(s) or require the Purchaser to ship the product(s) to the technical support team if needed. Based on the outcome, the warranty service will then be in effect. This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser in order to claim warranty. Original order information is needed to claim warranty. If original order was shipped within the US, the Purchaser will be responsible for additional shipping costs out of the US. The Customer’s sole and exclusive remedy and the entire liability of the Warrantor, its suppliers and affiliates for breach of the warranty is, either to replace the product(s) or component parts of the product(s) and in some cases refund the product(s) cost. This warranty does not cover labor. Products that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced product(s) will abide to the original warranty period issued when first purchased. No employee, agent, dealer or any other person is authorized to give any warranties on behalf of the Warrantor, not expressly set forth in this limited warranty.

4. Exclusions and Limitations

The warranty does not cover failures result from incorrect handling, product modifications, installation, conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy supply, chemicals, the effect of solid bodies or deliberate damage. If the Warrantor determines that the problem with the product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the product(s). The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a description of the defect/loss of performance within the warranty period. The Warrantor shall accept no returns of product(s) without the previous written request for this. Within five (5) business days of the date of notification, the Warrantor will provide the Purchaser with an RMA number and the location to which the Purchaser must return the defective module(s). Any product(s) returned for valid warranty service shall be shipped at the expense and risk of the Warrantor. The Purchaser must return the product(s) (or, if authorized by the Warrantor, the defective component parts), within fifteen (15) days after issuance of the RMA number. The Warrantor will be under no obligation to accept any returned product(s) that does not have a valid RMA number. All parts that the Warrantor replaces shall become the Warrantor’s property on the date the Warrantor ships the repaired product(s) or part back to the Purchaser. The Warrantor will use all reasonable efforts within thirty (30) days of receipt of the defective product(s) to repair or replace such product(s). If a warranty claim is invalid for any reason, the Purchaser will be charged at the Warrantor’s then-current rates for services performed and will be charged for all necessary repairs and expenses incurred by the Warrantor. If the Warrantor determines that a warranty claim is valid, it will ship the repaired or replaced product(s) to the Purchaser at the Warrantor’s cost.

5. Exclusions and Limitations for Batteries

The warranty does not cover failures result from incorrect handling, product modifications, installation, conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy supply, chemicals, the effect of solid bodies or deliberate damage. Additionally, the warranty does not cover damages sustained from abuse or neglect, damage from shipping, loose terminal or bolts resulting in overheating, water damage, worn out batteries, or tampered batteries. If the Warrantor determines that the problem with the product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the product(s). The Warrantor will not be responsible for expenses related to installation/removal, electrical system tests, loss of time or other expenses considered incidental damages.

HYSOLIS.NET MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING, CUSTOMER OR USAGE OF TRADE. LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES WILL HYSOLIS OR ITS AFFILIATES OR SUPPLIERS BE LIABLE OR RESPONSIBLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF HYSOLIS OR ITS AFFILIATE OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. Neither Hysolis nor its affiliates or suppliers will be held liable or responsible for any damage or loss to any items or products connected to, powered by or otherwise attached to the Product. The total cumulative liability to the Purchaser, from all causes of action and all theories of liability, will be limited to and will not exceed the purchase price of the Product paid by the Purchaser. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

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Hysolis is a trademark of Seasun Clean Energy Inc. Hysolis.net is online store run by Seasun Clean Energy Inc. Please read the store policy for more details. All rights reserved by Seasun. 

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